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Virginia (Carrot Fertility)

Joined Dec 02, 2022

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Last activity Jan 23, 2024

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ACTIVITY OVERVIEW

Latest activity by Virginia (Carrot Fertility)

Virginia (Carrot Fertility) commented,

Community comment Feedback - Ticketing system (Support)

Stuart Pascua - if you org allows, you can zapier. it's not ideal and the files don't transfer over, but it's better than manually creating tickets. 

View comment · Posted Jan 23, 2024 · Virginia (Carrot Fertility)

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Virginia (Carrot Fertility) commented,

Community comment Feedback - Ticketing system (Support)

Hi Thread! We solved for this by using Zapier. It's not perfect but we're a good 96% of the way to getting everything we need. It runs multichannel and can be replicated across difference instances. 

View comment · Posted May 08, 2023 · Virginia (Carrot Fertility)

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Virginia (Carrot Fertility) commented,

Community comment Feedback - Ticketing system (Support)

Zapier supports mutlichannel slacks to create/update zendesk ticket. 

There are some limitations but certainly propels us to about 80% to getting where we need to be.

View comment · Posted Mar 06, 2023 · Virginia (Carrot Fertility)

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Virginia (Carrot Fertility) commented,

Community comment Feedback - Ticketing system (Support)

Wanted to share with others on this thread that I found a hack to make two instances work with one slack. Reach out if you need help.

View comment · Posted Feb 07, 2023 · Virginia (Carrot Fertility)

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Virginia (Carrot Fertility) commented,

Community comment Feedback - Ticketing system (Support)

In order to bring more instances into Zendesk's front end, we need this to work on the backend as well. We're going to be forced to shop ServiceNow and other ticketing systems in order for it to work with Slack. 

View comment · Posted Dec 02, 2022 · Virginia (Carrot Fertility)

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