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Ismail Zniber
Joined Nov 30, 2023
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Last activity Dec 19, 2023
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Latest activity by Ismail Zniber
Ismail Zniber commented,
Hello Karun,
It works well, and that's what I was looking for; thank you :)
Now, I'm having trouble listening to the Genesys Cloud app event. Are we in agreement that what I need to do is create a background app that listens for the event named "alertingInteraction", once this event is detected, I perform the client.invoke. Is that correct? However, I'm having difficulty doing it because it seems like this event is only on the Genesys iframe, and I can't call it from my background app.
What's your perspective on this? Should I go through a background app, or is there another method you suggest?
Thanks again!
View comment · Posted Dec 19, 2023 · Ismail Zniber
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Ismail Zniber commented,
Hi Karun,
Thank you for your response. Actually, what I'm trying to do is to automatically open an internally developed private application that is positioned in the nav bar (image below).
We will be using it in the context of receiving a phone call (we use the Genesys solution). That is, once a call comes in, the user's page will automatically open the application.
So, to assist me, it could be triggered by any event (like opening a ticket, for example, or changing a field). My main question is just to know if it's possible to automatically open this private app.
Thanks :)
View comment · Posted Dec 11, 2023 · Ismail Zniber
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Ismail Zniber created a post,
How can I customize the nav bar to automatically open an app when an event occurs ?
Edited Dec 08, 2023 · Ismail Zniber
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Ismail Zniber commented,
Tipene Hughes any Tips ?
View comment · Posted Dec 06, 2023 · Ismail Zniber
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Ismail Zniber created a post,
Hello community!
Just to give you a bit of context on what I'm trying to achieve, but I'm not sure if it's possible or not. We use Genesys Cloud for all our call handling and routing of other interactions. What we want is that when an interaction arrives, we want to automatically open a private app that exists on the nav bar in Zendesk. So my question is, is there a way to automatically open this app when we receive a specific event?
Thanks :)
Posted Dec 01, 2023 · Ismail Zniber
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Ismail Zniber commented,
Hello Community,
I'm sorry to revisit this topic, but I wanted to know if the zE('webWidget', 'open')
functionality can be used for a custom app by replacing 'webWidget' with the name of the app, for example. To provide some context, I'm trying to open an internally developed application for the user when a ticket arrives in Zendesk.
Thanks in advance.
Ismail
View comment · Posted Dec 01, 2023 · Ismail Zniber
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Ismail Zniber commented,
Hello Tipene,
I'm sorry to revisit this topic, but I wanted to know if the zE('webWidget', 'open')
functionality can be used for a custom app by replacing 'webWidget' with the name of the app, for example. To provide some context, I'm trying to open an internally developed application for the user when a ticket arrives in Zendesk.
Thanks in advance.
Ismail
View comment · Posted Nov 30, 2023 · Ismail Zniber
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