Chris Curlett
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Last activity
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Activity overview
Latest activity by Chris Curlett-
Chris Curlett created a post,
Okta to Zendesk field mapping: String field to Date field. Is this possible?
Does anybody know if it's possible to map a string field to a date field? We have our Zendesk user profile provisioning coming from Okta. I've mapped a bunch of the Okta profile fields to custom us...
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Chris Curlett commented,
Hi Bailey, thank you for the response! I’m happy to hear that some of these are already being discussed. I’d love to answer some of your questions. 1 - One example I could give is my Employee On/O...
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Chris Curlett created a post,
Enhanced functionality with Triggers
Hey all. I'm sure most or all of these points have been brought up but I thought I'd share my ideas here. I hope somebody from Zendesk sees this and passes it on to the product team. Triggers are t...
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Chris Curlett commented,
Hey all. This is totally doable, though you have to do it through API. First, set up a webhook. Select PUT. There are two URLs you can use. Option 1: https://[domain].zendesk.com/api/v2/tickets/...
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Chris Curlett created a post,
Ticket Backlog - Filtering by Ticket Age
Hey all I made a backlog report that shows me how many tickets we had open at the end of each 1 week period:Metric: SUM(Tickets) Column: End of week (Sun-Sat) Filter: Backlog recorded - Date (12 we...
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Chris Curlett commented,
Hi DonI pulled up a list of audits, and I pulled up a specific audit, and I am just not seeing Message-ID. I too would find the ability to capture the Message-ID extremely helpful, but I am just no...
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Chris Curlett commented,
Thanks for the response Ahmed. It confirms my suspicion that I couldn't accomplish this with Zendesk webhook alone. I will check the link out and do some learning.
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Chris Curlett created a post,
Can you search for a profile by Email and get just the Profile ID?
Quick scenario rundown: We have an Employee Off-boarding workflow I put together. Our process is to set the Requester as the person's manager. One of the fields in the form is for their Employee Em...