Chris Curlett
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Last activity
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Activity overview
Latest activity by Chris Curlett-
Chris Curlett commented,
Looping in Ashwin Raju in case you might be able to give some incite, since I this would be related and useful for new custom objects as well.
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Chris Curlett commented,
Hi Lou I would love to help if I can! I see a couple of issues here: 1. I looks like you're taking a different approach than what I do. It looks to be like you're trying to add a new comment acti...
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Chris Curlett created a post,
Lookup relationship field: auto-populate ticket field with data from lookup user/object
Hi all. I'm usually able to figure out just about anything on my own, but I'm struggling with this one and could use some help! If I'm using a lookup relationship field in a ticket form, I would li...
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Chris Curlett commented,
Group ID for our IT Service Desk is 360009977354. I'm trying to create a metric for all tickets that were changed from that group to any other group. I'm using this: IF ([Changes - Field name] = ...
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Chris Curlett commented,
Jahn Bronilla - thanks but that's more of a workaround than a solution. This would only help me with tickets moving forward, and that's assuming the agents remember to use the macro every time they...
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Chris Curlett commented,
Unfortunately Zendesk just not have a good solution for multi-level ticket categorization. I have a system just like yours where I made a ton of category fields and used form conditions to branch d...
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Chris Curlett created a post,
Agent touch and pass metrics?
I have an IT Service Desk and I want to be able to show how many tickets they touch but then later on are escalated to a different ticket group. I've been trying to think of a way to build this in ...
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Chris Curlett commented,
Hi Ashwin Raju . Thank you for all of the responses! Which page are you referring to ? Just on the main Custom Object page, when you select an object, it would be great to be able to customi...
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Chris Curlett commented,
Thanks Ashwin Raju and Matthew W. I see this as a good solution as it allows us to maintain the history of licenses assignments after the license is no longer assigned, and/or when the employee lea...
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Chris Curlett created a post,
Multiple Many to One
Example use case: I have a custom object type for Software Licenses. We have many applications with group licenses so each user uses the same license key. I want to be able to link multiple users ...