Chris Curlett
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Recent activity by Chris Curlett-
Group ID for our IT Service Desk is 360009977354. I'm trying to create a metric for all tickets that were changed from that group to any other group. I'm using this: IF ([Changes - Field name] = ...
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Jahn Bronilla - thanks but that's more of a workaround than a solution. This would only help me with tickets moving forward, and that's assuming the agents remember to use the macro every time they...
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Unfortunately Zendesk just not have a good solution for multi-level ticket categorization. I have a system just like yours where I made a ton of category fields and used form conditions to branch d...
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Hi Ashwin Raju . Thank you for all of the responses! Which page are you referring to ? Just on the main Custom Object page, when you select an object, it would be great to be able to customi...
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Thanks Ashwin Raju and Matthew W. I see this as a good solution as it allows us to maintain the history of licenses assignments after the license is no longer assigned, and/or when the employee lea...
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Hi Bailey, thank you for the response! I’m happy to hear that some of these are already being discussed. I’d love to answer some of your questions. 1 - One example I could give is my Employee On/O...
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Hey all. This is totally doable, though you have to do it through API. First, set up a webhook. Select PUT. There are two URLs you can use. Option 1: https://[domain].zendesk.com/api/v2/tickets/...
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Hi DonI pulled up a list of audits, and I pulled up a specific audit, and I am just not seeing Message-ID. I too would find the ability to capture the Message-ID extremely helpful, but I am just no...
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Thanks for the response Ahmed. It confirms my suspicion that I couldn't accomplish this with Zendesk webhook alone. I will check the link out and do some learning.