Chris Curlett
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Recent activity by Chris Curlett-
Agent touch and pass metrics?
I have an IT Service Desk and I want to be able to show how many tickets they touch but then later on are escalated to a different ticket group. I've been trying to think of a way to build this in ...
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Multiple Many to One
Example use case: I have a custom object type for Software Licenses. We have many applications with group licenses so each user uses the same license key. I want to be able to link multiple users ...
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Okta to Zendesk field mapping: String field to Date field. Is this possible?
Does anybody know if it's possible to map a string field to a date field? We have our Zendesk user profile provisioning coming from Okta. I've mapped a bunch of the Okta profile fields to custom us...
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Enhanced functionality with Triggers
Hey all. I'm sure most or all of these points have been brought up but I thought I'd share my ideas here. I hope somebody from Zendesk sees this and passes it on to the product team. Triggers are t...
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Ticket Backlog - Filtering by Ticket Age
Hey all I made a backlog report that shows me how many tickets we had open at the end of each 1 week period:Metric: SUM(Tickets) Column: End of week (Sun-Sat) Filter: Backlog recorded - Date (12 we...
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Can you search for a profile by Email and get just the Profile ID?
Quick scenario rundown: We have an Employee Off-boarding workflow I put together. Our process is to set the Requester as the person's manager. One of the fields in the form is for their Employee Em...