Rachel Martin
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Total activity59
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes16
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Subscriptions29
Activity overview
Latest activity by Rachel Martin-
Rachel Martin commented,
Same here. I spent ages scrabbling around wondering why my reports were not pulling enough data only to find that this was due to the fact that I had changed the name of a group! I now need to ensu...
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Rachel Martin commented,
Gab Can you please post the outcome here, as I have exactly the same query as Hayley. Thanks.
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Rachel Martin commented,
The major limitation with the 'Ask for Details' step is that you can only ask for the customer to complete information which is in an existing ticket field. Often we want to gather information whic...
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Rachel Martin commented,
Agree with the above, this seems an unnecessary waste of time.
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Rachel Martin created a post,
Feature Request: Introduce 'Wait for Customer Response' Step to Flow Builder
I would really like to have the option to insert a step into Flow Builder to 'Wait for the customer response'. We use Intercom in another part of our business and this feature is really useful when...
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Rachel Martin commented,
Hi There! The link to the article 'Testing a conversation bot before publication' does not work. You get an oops message.
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Rachel Martin commented,
+1 to the above, the number of incidents is inaccurate, frustrating as we need this report to manage our bug process.
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Rachel Martin commented,
Hi there. Does the integration for Support work with Messaging?
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Rachel Martin commented,
+1 for me too, I would like to know how to report on calls transferred FROM an agent or group. How can this be done?
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Rachel Martin commented,
How can I remove the follow button on Guide content authors? If you click on the author as an end user on an article you get taken to their 'profile' page with a 'Follow' button. How do I remove th...