Rachel Martin
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Total activity63
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Last activity
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Recent activity by Rachel Martin-
+1 For us too. We would like a way to alert people when the volume of tickets raised out of hours hits a certain volume or is related to certain ticket fields as above, or is via a particular chan...
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Same here. I spent ages scrabbling around wondering why my reports were not pulling enough data only to find that this was due to the fact that I had changed the name of a group! I now need to ensu...
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Gab Can you please post the outcome here, as I have exactly the same query as Hayley. Thanks.
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The major limitation with the 'Ask for Details' step is that you can only ask for the customer to complete information which is in an existing ticket field. Often we want to gather information whic...
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Agree with the above, this seems an unnecessary waste of time.
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Hi There! The link to the article 'Testing a conversation bot before publication' does not work. You get an oops message.
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+1 to the above, the number of incidents is inaccurate, frustrating as we need this report to manage our bug process.
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Hi there. Does the integration for Support work with Messaging?
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+1 for me too, I would like to know how to report on calls transferred FROM an agent or group. How can this be done?
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How can I remove the follow button on Guide content authors? If you click on the author as an end user on an article you get taken to their 'profile' page with a 'Follow' button. How do I remove th...