Rachel Martin

1. Community
2. Feedback - Chat and Messaging (Chat)

I am finding that the chat bot frequently triggers answers with no understandable logic at all. Example, I created a test chat where the phrase I used to state my query was  "Bucket of custard"  Th...

• Rachel Martin
• Edited June 23, 2023 08:50
• 2 followers
• 1 comment
• 2 votes

1. Community
2. Feedback - Chat and Messaging (Chat)

I would really like to have the option to insert a step into Flow Builder to 'Wait for the customer response'. We use Intercom in another part of our business and this feature is really useful when...

• Rachel Martin
• Created June 23, 2023 08:33
• 4 followers
• 10 comments
• 2 votes

1. Community
2. Zendesk Suite Q&A

Hi There, we are a relatively small organisation and I am the admin and fulfil team leader responsibilities for Zendesk. I need to be able to listen to live calls but retain my admin permissions. C...

• Rachel Martin
• Created September 14, 2022 09:51
• 2 followers
• 1 comment
• 0 votes