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fahev dalebig

Joined Sep 04, 2023

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Last activity Mar 01, 2024

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Latest activity by fahev dalebig

fahev dalebig commented,

Community comment Q&A - Apps and integrations

Hi Team, 

Is there any update?

View comment · Posted Mar 01, 2024 · fahev dalebig

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fahev dalebig created a post,

Post Q&A - Apps and integrations

Attachment Redacted from Comment event link: https://developer.zendesk.com/api-reference/integration-services/trigger-events/ticket-events/#attachment-redacted-from-comment

When clicking the Redact button, I need to restrict the agent.



code:

 client.on('ticket.AttachmentRedactedFromComment', () => {
          console.log('it was triggered ------------------ attachment redacted from comment' );
          const errorMessage = `Ticket not saved!`
          return true? errorMessage: true;
        });

This is the code I am using to restrict the agent from deleting (redacting) the attachment. The event is not working (ticket.AttachmentRedactedFromComment). 

Thanks in advance.

Posted Feb 27, 2024 · fahev dalebig

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fahev dalebig commented,

Community comment Developer - Zendesk SDKs

 

Is there any update or progress on the issue we've raised? We greatly value your assistance and insights in helping us resolve this matter.

Your prompt response and guidance would be greatly appreciated.

Thank you for your attention.

View comment · Posted Oct 25, 2023 · fahev dalebig

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fahev dalebig commented,

Community comment Developer - Zendesk SDKs

Hi Zendesk Team, 

Is there any update on this matter?

View comment · Posted Oct 24, 2023 · fahev dalebig

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fahev dalebig commented,

Community comment Developer - Zendesk SDKs

Hi Zendesk Team

 

Is there any update on this?

View comment · Posted Oct 20, 2023 · fahev dalebig

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fahev dalebig commented,

Community comment Developer - Zendesk SDKs

Hi Greg Katechis,

is there any update on this, how we can proceed?

View comment · Posted Oct 04, 2023 · fahev dalebig

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fahev dalebig commented,

Community comment Developer - Zendesk SDKs

Hi Greg Katechis,

Proxy error: {:code=>"UnprocessableEntity", :status=>"422", :title=>"Unprocessable Entity", :message=>"Failed to get installation and oauth information for app."}

is being encountered when attempting to use the provided code. It appears that FormData needs to be passed in the body of a POST request, but the documentation does not provide guidance on how to do so.

How should I proceed to resolve this issue?



let data = new FormData();
    data.append("username", username);
    data.append("key", key);
    data.append("email", email);

    let config = {
      method: "post",
      maxBodyLength: Infinity,
      url: `${shopURL}/index.php?route=zendesk/customer`,
      headers: {
        "Content-Type": "application/x-www-form-urlencoded",
      },
      crossOriginIsolated: true,
      data: JSON.stringify(data),
      secure: true,
  };

    return client.request(config);

 

When I passed the build for review process marketplace team rejected it because of security issues, I am using Axios inside the Zendesk SDK, I could not figure it out where is the mistake.

 

this is my manifest parameters

View comment · Edited Oct 03, 2023 · fahev dalebig

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fahev dalebig created a post,

Post Developer - Zendesk SDKs

I making an API calls inside the SDK application with the Axios POST method and Formdata, you can in the below code.

const axios = require('axios');
const FormData = require('form-data');
let data = new FormData();
data.append('username', 'balu');
data.append('key', jhjjjjhjjjhh');
data.append('email', 'anish.k@spritle.com');

let config = {
  method: 'post',
  maxBodyLength: Infinity,
  url: 'https://opencart.ajithr.com/index.php?route=zendesk/customer',
  headers: { 
    'Content-Type': 'application/json', 
    'Cookie': 'OCSESSID=0c4898f4cd2a443a21c3fb3324; currency=USD', 
    ...data.getHeaders()
  },
  data : data
};

axios.request(config)
.then((response) => {
  console.log(JSON.stringify(response.data));
})
.catch((error) => {
  console.log(error);
});

How can I change this Axios method into a client method? 

I documentation also can't able to find it.

Thanks in advance.

Posted Sep 04, 2023 · fahev dalebig

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