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Alex Chechko

Joined Sep 04, 2022

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Last activity Nov 21, 2023

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Alex Chechko commented,

CommentTicket basics

Hey, 

If we have multiple incidents from the same requester, once the problem is solved, is it possible to send only one email to the requester instead of multiple emails with the same comment. How can we avoid this duplication? 

We can obviously merge the incident tickets from the same requester but we're looking to avoid that. 

Thanks! 

View comment · Posted Nov 21, 2023 · Alex Chechko

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