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Vitória

Joined Jun 24, 2022

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Last activity Sep 09, 2022

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ACTIVITY OVERVIEW

Latest activity by Vitória

Vitória commented,

CommentMeasuring success
Hi team! I have a case whose account also uses zendesk both for customers and their interdepartmental internal service. But they commented that some employees who also have licenses and open tickets for internal IT service (e.g) are not able to rating CSAT survey. For this use case, is there any way for agent (requester) to rating another agent (assignee) for internal use case? Tks
 

View comment · Posted Sep 07, 2022 · Vitória

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Vitória commented,

CommentMeasuring success
Hi team! QQ: the default text displayed in image below after inserting this placeholder {{satisfaction.rating_section}} can be customized somehow? Is there any native way, own development need or app? Word SUPPORT is very old fashioned and we want to replace to another one . According to support, it`s not possible. Is it true? Tks!
 

View comment · Posted Sep 02, 2022 · Vitória

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Vitória commented,

CommentMedida do sucesso

Hello team! Does zendesk have any screen for the customer who contact us to track the SLA of an order? Or is this tracking only for agent?Thank you!

View comment · Edited Jun 24, 2022 · Vitória

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