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Benjamin BATZ

Joined Feb 24, 2023

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Last activity Jun 21, 2023

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ACTIVITY OVERVIEW

Latest activity by Benjamin BATZ

Benjamin BATZ commented,

CommentMembres de l’équipe et groupes

Yes

View comment · Posted Jun 21, 2023 · Benjamin BATZ

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Benjamin BATZ commented,

CommentMembres de l’équipe et groupes

Hello,

I'm trying to change an agent with the status "Agent" to "Light agent." The agent has 0 open or pending tickets, but I receive an error message saying, "Reassign the tickets of this agent."

How can I proceed? All the tickets are marked as solved and cannot be set to the "closed" status.

View comment · Posted Jun 21, 2023 · Benjamin BATZ

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Benjamin BATZ created a post,

Post Q&A - Tickets and email

Hey,

Some of our customers do not receive our e-mails. Most of the time, our e-mails fall into our customers' junk mailboxes. Because of this, I wanted to know :

  • Is there any way to solve this problem? What makes one customer receive our emails and another not?
  • Are there any tips/tips to minimize the chances of some of our customers getting junk mail?

Many thanks,

Posted Apr 26, 2023 · Benjamin BATZ

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Benjamin BATZ commented,

CommentChat best practices and recipes

Hey Christine !


Thanks for your feedback, it worked well on my trigger. I just set it up so that the French clients' chats only come to the French team ZD dashboard, but the Germans still get chats. How does it work?

 

View comment · Posted Feb 27, 2023 · Benjamin BATZ

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Benjamin BATZ commented,

CommentChat best practices and recipes

Hello ! I'm trying to create triggers to pass on the French chats to my French team and the same for my German clients/agents; 
Problem : I can't select the departments (with the action "set visitor department"), I can see them but not select them.

 

 

 

 

View comment · Edited Feb 24, 2023 · Benjamin BATZ

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