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Benjamin BATZ
Joined Feb 24, 2023
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Last activity Jun 21, 2023
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Latest activity by Benjamin BATZ
Benjamin BATZ commented,
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Benjamin BATZ commented,
Hello,
I'm trying to change an agent with the status "Agent" to "Light agent." The agent has 0 open or pending tickets, but I receive an error message saying, "Reassign the tickets of this agent."
How can I proceed? All the tickets are marked as solved and cannot be set to the "closed" status.
View comment · Posted Jun 21, 2023 · Benjamin BATZ
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Benjamin BATZ created a post,
Hey,
Some of our customers do not receive our e-mails. Most of the time, our e-mails fall into our customers' junk mailboxes. Because of this, I wanted to know :
- Is there any way to solve this problem? What makes one customer receive our emails and another not?
- Are there any tips/tips to minimize the chances of some of our customers getting junk mail?
Many thanks,
Posted Apr 26, 2023 · Benjamin BATZ
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Benjamin BATZ commented,
Hey Christine !
Thanks for your feedback, it worked well on my trigger. I just set it up so that the French clients' chats only come to the French team ZD dashboard, but the Germans still get chats. How does it work?
View comment · Posted Feb 27, 2023 · Benjamin BATZ
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Benjamin BATZ commented,
Hello ! I'm trying to create triggers to pass on the French chats to my French team and the same for my German clients/agents;
Problem : I can't select the departments (with the action "set visitor department"), I can see them but not select them.
View comment · Edited Feb 24, 2023 · Benjamin BATZ
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