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Nate Goebel

Joined Oct 07, 2022

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Last activity Mar 30, 2023

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Nate Goebel commented,

CommentManaging your email

Is there any way to prevent users from receiving an email asking them to register after they email a ticket for the first time? Ideally, our users would just be able to email our help address to create a ticket and wouldn't be prompted to create an account or verify their email. We don't have issues with spam, so likely don't need emails to be verified at this point. This is also causing organization domain mapping to fail when our users don't verify their email addresses.

(On the last point, I'm not sure Zendesk's documentation is clear on this. Here ZD indicates a user has to have a verified email address in order for domain mapping to work. Here ZD indicates users "can" be automatically mapped if their profile is created at the same time as their first ticket over email.)

Ideally, verification and profile creation (with organization domain mapping) would be automatic at the time of the first ticket creation, without the user needing to do anything.

View comment · Posted Feb 27, 2023 · Nate Goebel

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