Jean

1. Community
2. User Tips & Tricks
3. Creating reports and tracking data (Using GoodData, part 2)

I am trying to do exactly what Tonmoy is trying to do. I have access to Insights, but the data in the backlog report looks very wrong. It shows that I've got over 100 tickets in the New state in my...

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• Jean
• Created July 29, 2014 00:24
• 0 votes

1. Community
2. Feedback on Support
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

I would like this feature as well.

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• Jean
• Created October 18, 2013 19:31
• 0 votes