Jean
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Activity overview
Latest activity by Jean-
Jean commented,
Hi Erin- We are back on Zendesk (yay!) and I'm curious about whether there has been any progress here? Hoping for that icing... Thanks, Jean
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Jean commented,
Thanks Erin!! I am not making the decision based on this and I am not going to hold you to it :-) We have many other reasons for changing back; this would just be icing on the cake. Jean
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Jean commented,
Hi Erin! For various reasons (mostly having to do with Salesforce integration), we switched from Zendesk to Desk.com. I am considering switching back to Zendesk, because it's just a better product ...
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Jean commented,
I am trying to do exactly what Tonmoy is trying to do. I have access to Insights, but the data in the backlog report looks very wrong. It shows that I've got over 100 tickets in the New state in my...
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Jean created a post,
Why doesn't Zendesk track last public reply / comment from an agent?
Why doesn't Zendesk track the timestamp of the most recent public comment / public reply from the assignee - or better yet, the last public comment / public reply by any agent? It's so basic to nee...
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Jean commented,
I would like this feature as well.