Recent searches
No recent searches

Adriano de Oliveira
Joined Sep 09, 2022
·
Last activity Dec 05, 2023
Technical Support Specialist Engineer
Following
0
Followers
0
Total activity
10
Votes
0
Subscriptions
7
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Adriano de Oliveira
Adriano de Oliveira created an article,
Question
I'm using the Proactive Tickets app to create proactive tickets on behalf of my customers. However, when selecting search criteria to create a filtered customers list, only 20 results appear per page.
How can I select more than 20 customers at a time? I want to send more tickets a once.
Answer
It's possible to increase the number of customers per page. To achieve this, change the number of customers displayed per page in the app settings.
- From Admin Center, go to Apps and integrations > Apps > Zendesk Support apps > click Proactive Tickets.
- Below Number of users per page, add the number of your choice > click Update.
Refresh Zendesk. Next time you search the app, the number of customers per page will match your settings.
For more information, see this article: Installing and using the Proactive Tickets app.
Edited Dec 07, 2023 · Adriano de Oliveira
0
Followers
2
Votes
0
Comments
Adriano de Oliveira commented,
Al cambiar el estado de un ticket a Resuelto, este ticket se reabrirá si el usuario interactúa nuevamente con el bot.
Solo podrá reiniciar el flujo cuando este ticket pase a estado Cerrado. Zendesk cuenta con una automatización para esto. El plazo estándar es de cuatro días, pero puede ajustarse.
Para cambiar el estado del ticket a Cerrado de forma manual, debe seguir los pasos descritos en este artículo: ¿Cómo puedo cerrar manualmente un ticket? [Video]
View comment · Posted Nov 30, 2023 · Adriano de Oliveira
0
Followers
0
Votes
0
Comments
Adriano de Oliveira commented,
View comment · Posted Dec 29, 2022 · Adriano de Oliveira
0
Followers
0
Votes
0
Comments