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Adriano de Oliveira's Avatar

Adriano de Oliveira

Joined Sep 09, 2022

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Last activity Dec 05, 2023

Zendesk Customer Care

Technical Support Specialist Engineer

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ACTIVITY OVERVIEW

Latest activity by Adriano de Oliveira

Adriano de Oliveira created an article,

ArticleHelp with apps and integrations

Question

I'm using the Proactive Tickets app to create proactive tickets on behalf of my customers. However, when selecting search criteria to create a filtered customers list, only 20 results appear per page.

Captura de Tela 2023-12-05 às 19.58.11.png

How can I select more than 20 customers at a time? I want to send more tickets a once.

Answer

It's possible to increase the number of customers per page. To achieve this, change the number of customers displayed per page in the app settings.

  1. From Admin Center, go to Apps and integrations > Apps > Zendesk Support apps > click Proactive Tickets.
  2. Below Number of users per page, add the number of your choice > click Update.

Captura de Tela 2023-12-05 às 20.01.07.png

Refresh Zendesk. Next time you search the app, the number of customers per page will match your settings.

Captura de Tela 2023-12-05 às 20.03.23.png

For more information, see this article: Installing and using the Proactive Tickets app.

Edited Dec 07, 2023 · Adriano de Oliveira

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Adriano de Oliveira commented,

Community comment Español Comunidad
Hola,
Al cambiar el estado de un ticket a Resuelto, este ticket se reabrirá si el usuario interactúa nuevamente con el bot.
 
Solo podrá reiniciar el flujo cuando este ticket pase a estado Cerrado. Zendesk cuenta con una automatización para esto. El plazo estándar es de cuatro días, pero puede ajustarse.
 
Para cambiar el estado del ticket a Cerrado de forma manual, debe seguir los pasos descritos en este artículo: ¿Cómo puedo cerrar manualmente un ticket? [Video]

View comment · Posted Nov 30, 2023 · Adriano de Oliveira

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Adriano de Oliveira commented,

Community comment Español Comunidad

View comment · Posted Dec 29, 2022 · Adriano de Oliveira

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