NIki
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Last activity
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Activity overview
Latest activity by NIki-
NIki commented,
Any update yet?
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NIki commented,
Thank you, Gabriel. The article made it seem like that would be overridden. When private ticket creation is enabled, comments on new tickets created by an agent become private comments (internal n...
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NIki commented,
Is there a way to enable private ticket creation, but still have Public Reply be the default? Muscle memory of creating and answering so many tickets can mean agents pay less attention to detail. O...
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NIki commented,
I had an agent create a proactive ticket for a user, and cc'd another user. When the CC'd user replied all, he was flagged as not part of the conversation and the comment was made internal. He clea...
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NIki created a post,
Some staff don't have our domain email addresses - show up as Restricted
AnsweredWe've just added several agents to our account, and a few of them have different domain email addresses. They are virtual assistants and so instead of person@company.com they have person@virtual.co...