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Asmita Khan

Joined Sep 17, 2024

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Last activity Sep 17, 2024

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Latest activity by Asmita Khan

Asmita Khan created a post,

Post Discussion - Tips and best practices from the community

Hi, I would like to create parent and child labels in articles to tie down the broader categories to their sub categories. For example, Account>Billing, is this possible in Zendesk? What is the best way to go about this?

Posted Sep 17, 2024 · Asmita Khan

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Asmita Khan commented,

CommentAI agents and automation best practices

Hi, is it possible to add parent and child labels to articles, for example, Account>billing, here account being the parent label and billing child label, what is the most efficient way to go about this? Does adding “>” work?

View comment · Posted Sep 17, 2024 · Asmita Khan

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