Recent searches


No recent searches

Sophie Williams's Avatar

Sophie Williams

Joined Jun 28, 2022

·

Last activity Jun 29, 2022

Following

0

Followers

0

Total activity

4

Votes

0

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Sophie Williams

Sophie Williams commented,

CommentSalesforce integration

Thanks a lot Dwight, that answers my question. I'm on the same page as you, it seems illogical to see the ticket in the list but not be able to access it. Fingers crossed the Dev team agree and can change it! 

View comment · Posted Jun 29, 2022 · Sophie Williams

0

Followers

0

Votes

0

Comments


Sophie Williams commented,

CommentSalesforce integration

Thanks Dwight for your speedy reply! 

Sorry, another question based on your answer - does Salesforce honour Zendesk access rules? So if I limit access to certain tickets for a user in Zendesk (using Zendesk access settings), then that user logs into Salesforce and links to their personal Zendesk account, will they be able to see tickets that are restricted for them in Zendesk? 

Also, you mentioned edit access is given when the Zendesk account is linked. Do I have the option of giving read-only access, even when the Zendesk account is linked? I don't want users to be able to create or edit tickets from Salesforce.

Thanks again, 

Sophie 

View comment · Posted Jun 29, 2022 · Sophie Williams

0

Followers

0

Votes

0

Comments


Sophie Williams commented,

CommentSalesforce integration

Hi,

Is there a way to filter which tickets are displayed in the SF lightning component, based on Tag? For example, if a ticket has the tag 'legal', I do not want this to be displayed in Salesforce.

Also on the topic of access, can the Zendesk tickets be set to read-only in Salesforce? Or does the access depend on their permissions in Zendesk?

Thanks in advance for your help!

Sophie

View comment · Posted Jun 28, 2022 · Sophie Williams

0

Followers

0

Votes

0

Comments