Sophie Williams

1. Apps and integrations
2. ...
3. Salesforce integration
4. Setting up Ticket View in Salesforce

Thanks a lot Dwight, that answers my question. I'm on the same page as you, it seems illogical to see the ticket in the list but not be able to access it. Fingers crossed the Dev team agree and can...

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• Sophie Williams
• Created June 29, 2022 16:53
• 0 votes

1. Apps and integrations
2. ...
3. Salesforce integration
4. Setting up Ticket View in Salesforce

Thanks Dwight for your speedy reply!  Sorry, another question based on your answer - does Salesforce honour Zendesk access rules? So if I limit access to certain tickets for a user in Zendesk (usin...

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• Sophie Williams
• Created June 29, 2022 10:28
• 0 votes

1. Apps and integrations
2. ...
3. Salesforce integration
4. Setting up Ticket View in Salesforce

Hi, Is there a way to filter which tickets are displayed in the SF lightning component, based on Tag? For example, if a ticket has the tag 'legal', I do not want this to be displayed in Salesforce....

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• Sophie Williams
• Created June 28, 2022 09:55
• 0 votes