Judd Higgins

1. Agent guide
2. Ticket management
3. Managing your views

How can I edit a view to move all of 50+ conditions from "Meet Any of the conditions" to "Meet All of the conditions"? Someone else created this View and I do not have the time to manually recreate...

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• Judd Higgins
• Created March 27, 2023 20:04
• 0 votes

1. Explore
2. ...
3. Customizing reports
4. Changing the format of results

Adding my plus one to allow formatting for calculated attributes. I don't want to see that it's been 272.3345456467 days since the last reply. I want the calculated attribute to display whole numbe...

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• Judd Higgins
• Created December 15, 2022 15:23
• 2 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on created and solved tickets

Dane I am trying to get the average number of tickets created on the weekend. When I use the formula you posted in the Comments above,   IF (IN([Ticket created - Day of week],ARRAY("Saturday","Sund...

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• Judd Higgins
• Created October 21, 2022 18:48
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

We would like this feature as well. Any updates?

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• Judd Higgins
• Created August 04, 2022 18:47
• 1 vote