Frank
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Total activity26
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes9
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Subscriptions9
Activity overview
Latest activity by Frank-
Frank commented,
What is the logic behind including "customer details" in the chat widget if all our users are supposed to be authenticated? What is the case scenario for this? We're also getting chat requests sim...
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Frank commented,
Definitely interested in this fix as we have to keep asking users for their email address Thanks, Frank
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Frank created a post,
Using Zendesk to provide catered support to high touch clients
We want to start using Zendesk to be able to provide catered services to our high touch clients. In doing so, we would integrate "Organizations" add users that belong to that organization. However,...
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Frank created a post,
Email information now showing in profile of user
Within this past month, we are not able to see emails associated with users who chat with us. We have to ask each time what their email is. We've also noticed that some of the users have a green (c...
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Frank commented,
Hi Sam,Though one of the contacts in the email explains they had issues with the image sizes being too large, I don't see that this was an issue - the images are very small in size as you can see i...
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Frank commented,
Thanks Sam! That is helpful. For clarity, the email that we received in Gmail did have the attachments - we just never saw this email arrive in Zendesk as a ticket. Thanks again!
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Frank commented,
Definitely could use this feature even if it is the ability to send a transcript when one is requested - that would be helpful too. Thanks!
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Frank created a post,
Did not receive an email in Zendesk which also had attachments
AnsweredWe recently received an email into our Gmail support account but it did not make it to Zendesk as a ticket. The email was forwarded by the sender into our support email. They were forwarding a comp...