Frank

1. Messaging
2. ...
3. Zendesk messaging
4. About messaging triggers in the Chat dashboard

What is the logic behind including "customer details" in the chat widget if all our users are supposed to be authenticated? What is the case scenario for this?  We're also getting chat requests sim...

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• Frank
• Created January 06, 2023 17:35
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. authenticated visitors for messaging not dispaly name and email?

Definitely interested in this fix as we have to keep asking users for their email address Thanks, Frank

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• Frank
• Created January 06, 2023 17:00
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Did not receive an email in Zendesk which also had attachments

Hi Sam,Though one of the contacts in the email explains they had issues with the image sizes being too large, I don't see that this was an issue - the images are very small in size as you can see i...

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• Frank
• Edited December 14, 2022 17:59
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Did not receive an email in Zendesk which also had attachments

Thanks Sam! That is helpful. For clarity, the email that we received in Gmail did have the attachments - we just never saw this email arrive in Zendesk as a ticket. Thanks again!

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• Frank
• Created December 14, 2022 16:50
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Enable Users to Self Send Transcripts from Messenger Conversations

Definitely could use this feature even if it is the ability to send a transcript when one is requested - that would be helpful too. Thanks!  

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• Frank
• Created December 14, 2022 16:47
• 3 votes