Frank
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Recent activity by Frank-
Chat widget has disappeared from our secured pages
Today, customers reported not seeing the Chat widget - we checked our settings and everything looks good - anyone else having this issue. Zendesk, is there a way to get in touch with you to have a ...
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Using Zendesk to provide catered support to high touch clients
We want to start using Zendesk to be able to provide catered services to our high touch clients. In doing so, we would integrate "Organizations" add users that belong to that organization. However,...
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Email information now showing in profile of user
Within this past month, we are not able to see emails associated with users who chat with us. We have to ask each time what their email is. We've also noticed that some of the users have a green (c...
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Did not receive an email in Zendesk which also had attachments
AnsweredWe recently received an email into our Gmail support account but it did not make it to Zendesk as a ticket. The email was forwarded by the sender into our support email. They were forwarding a comp...