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Francisco Fernandez
Joined May 31, 2023
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Last activity Feb 27, 2025
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Latest activity by Francisco Fernandez
Francisco Fernandez created an article,
ArticleHelp with support and ticketing
Question
My account fulfills the requirements for intelligent triage. Why is the intent unavailable when I enable intelligent triage?
Answer
Intent shows as Unavailable because your account is not yet fit for intent enrichments based on our available models. If you believe your account meets the requirements for intelligent triage but the intent is unavailable, contact Zendesk Customer Support.
Note: If the ticket you're reviewing doesn't reflect any or all of the intent, language, or sentiment values, review this article: Why didn’t intelligent triage add predictions to a ticket?
Edited Dec 09, 2024 · Francisco Fernandez
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