Ryan Worthen
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Total activity14
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes3
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Subscriptions5
Activity overview
Latest activity by Ryan Worthen-
Ryan Worthen commented,
We need this native functionality from Zendesk. We're an insurance company and receive photos from our customers frequently. Adding the HEIC compatibility would help us tremendously.
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Ryan Worthen commented,
sorin The Attachment Manager is free from Zendesk...it just doesn't work as it claims. I'm not going to pay an additional $55/month to a third party for this functionality. I'm just realizing as a ...
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Ryan Worthen commented,
This is definitely a pain point for us as new users with Zendesk. We're receiving a variety of attachments and would like to have granular control to determine allowable types. I tried the Attachme...
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Ryan Worthen commented,
+1 for wanting to be able to customize/change the order of the ticket statuses when an agent is responding to a ticket and selects from the various options. For example, we would love to have our m...
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Ryan Worthen commented,
New Zendesk user here. I have the default "Pending notification 24 hours" automation running, and we've had a couple tickets surpass the 24 hour mark but I can't see anywhere on the ticket where th...
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Ryan Worthen commented,
It's very frustrating that in 2023, agents still can't forward all tickets. It appears that only tickets submitted by email may be forwarded, but not tickets submitted via a web form. WHY?!