Hostmost Engineering (S) Pte Ltd
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Total activity13
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Last activity
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Activity overview
Latest activity by Hostmost Engineering (S) Pte Ltd-
Hostmost Engineering (S) Pte Ltd commented,
We come back to refresh this complain again. It is so frustrated that Zendesk just merge 2 tickets from different clients based on the backend message-ID. It made our agents so frustrated and unhap...
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Hostmost Engineering (S) Pte Ltd commented,
Yes, pls don't merge the ticket just base on the Message-ID, there are so many people using outlook like to duplicate the same ticket that bear the same message ID to send their mail. Finally, all ...
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Hostmost Engineering (S) Pte Ltd commented,
Side conversation on mobile apps is extremely important. Our sales people complained so hard about missing of such function. When will your new mobile apps roll out to fulfill this requirement? Ple...
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Hostmost Engineering (S) Pte Ltd created a post,
Merged ticket needs a function to UNMERGE
Human could make mistake. Agents cannot avoid such situation. Hope Zendesk can consider the Unmerge function to allow solving of human mistake.
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Hostmost Engineering (S) Pte Ltd commented,
Unmerge is really necessary! It is needed to unmerge for human mistake or sometimes the Zendesk automation mistake.
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Hostmost Engineering (S) Pte Ltd commented,
Agent is human and human make mistake, could Zendesk consider to add an Unmerge function when the agent did the merge by accident.