Hostmost Engineering (S) Pte Ltd
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Total activity22
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Last activity
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Activity overview
Latest activity by Hostmost Engineering (S) Pte Ltd-
Hostmost Engineering (S) Pte Ltd commented,
Hi, there are so many companies are using machine auto reply for some important work like Microsoft will generate auto reply for a reset password. Zendesk should give us an allow list for accepting...
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Hostmost Engineering (S) Pte Ltd commented,
Hi, we also face the same issue. Client (user) will change the subject once the case is at another status.... like when it become an order from any enquiry. Client will change the subject, but Zend...
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Hostmost Engineering (S) Pte Ltd commented,
After talking about the printing on side Conversation for a few years since 2020, does Zendesk finally has this printing function to offer? I found the the Print Ticket History App at the market pl...
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Hostmost Engineering (S) Pte Ltd commented,
Zendesk suspended all automatic respond email but there are many of these kind of tickets nowadays and Zendesk should allow the possibility to white list whatever needed for the business. The other...
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Hostmost Engineering (S) Pte Ltd commented,
Yes, this is very important, but Zendesk seems never think about that the message exchange needs to be used as a legal document. We need exact day/month/year. We cannot wait 7 days later to get th...
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Hostmost Engineering (S) Pte Ltd commented,
We come back to refresh this complain again. It is so frustrated that Zendesk just merge 2 tickets from different clients based on the backend message-ID. It made our agents so frustrated and unhap...
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Hostmost Engineering (S) Pte Ltd commented,
Yes, pls don't merge the ticket just base on the Message-ID, there are so many people using outlook like to duplicate the same ticket that bear the same message ID to send their mail. Finally, all ...
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Hostmost Engineering (S) Pte Ltd commented,
Side conversation on mobile apps is extremely important. Our sales people complained so hard about missing of such function. When will your new mobile apps roll out to fulfill this requirement? Ple...
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Hostmost Engineering (S) Pte Ltd created a post,
Merged ticket needs a function to UNMERGE
Human could make mistake. Agents cannot avoid such situation. Hope Zendesk can consider the Unmerge function to allow solving of human mistake.
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Hostmost Engineering (S) Pte Ltd commented,
Unmerge is really necessary! It is needed to unmerge for human mistake or sometimes the Zendesk automation mistake.