Anais
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Total activity57
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Last activity
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Votes22
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Activity overview
Latest activity by Anais-
Anais commented,
It would be REALLY GREAT if: we could add placeholders (date!) in the name of the document Excel and CVS wouldn't be exported as compressed zip files
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Anais commented,
I understand that we need to add a targeted agent/group/organization for the app to work. I want to apply the hidden groups to anyone. The easiest way I believe is to use our organization ID as ta...
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Anais commented,
We have some Zendesk groups that are only for people to access Explore reports. How can I remove the option to assign tickets to this group? (some people in this group are also agents and part of o...
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Anais commented,
Totally agree with this post and all previous comments. I just wanted to add that I thought I would use a trigger or automation to update that field automatically based on some location tags we are...
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Anais commented,
This article is inaccurate: The time zone currently displayed by default in the customer context is NOT the customer time zone. It is the primary time zone of the Zendesk account (nothing to do wit...
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Anais commented,
"Country" is very broad for places like Australia or the US... Any way we could get a bit more granularity, please?
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Anais created a post,
The encoded_id in emails is not hidden enough
We are told that the encoded_id is hidden in emails to customers but I find it waaay to visible in my opinion. In some cases, like in the Outlook mobile app, we barely see the content of the email ...
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Anais created a post,
We need to be able to have a seamless conversation by SMS with our customers
At the moment, if a customer responds to our outbound text, their reply text will create a new ticket. The new ticket is not assigned to the person who sent the outbound text, which makes it diffic...
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Anais commented,
Jay Krishnan The trigger is in UTC and completely ignores the timezone you have set up. You have to convert yourself your timezone into UTC time when you set up the condition of the trigger.
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Anais commented,
Side question regarding "If your text message goes over this limit, you'll receive a delivery failure": In which form is that delivery failure that we are meant to receive? I can't see anywhere whe...