Nicola

1. Community
2. Feedback - Ticketing System (Support)
3. Forwarding Emails to an external email

Still no update? It's a basic thing we need in working with email. 

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• Nicola
• Created November 30, 2022 08:42
• 0 votes

1. Agent guide
2. Ticket management
3. Creating a follow-up for a closed ticket

If I create a follow-up ticket from a closed ticket via the Instagram DMs channel, the follow-up ticket is no longer in that channel and is automatically sent as a public reply (email). There is no...

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• Nicola
• Created November 29, 2022 13:57
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. Instagram Integration

Hello, I reported a similar issue in this ticket, unfortunately I have no response from the Zendesk team yet. https://support.zendesk.com/hc/en-us/community/posts/4445591860634-Trigger-and-attachme...

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• Nicola
• Created November 24, 2022 09:40
• 2 votes

1. Agent guide
2. Zendesk Support app for mobile
3. Working with tickets in the Support mobile app

I can't change the status of a ticket in the iOS mobile app. I tried updating the app to the latest version and the problem still persists. As soon as I click on the status icon ("stav" in my langu...

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• Nicola
• Created November 22, 2022 10:10
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Trigger and attachment needed for Instagram Direct stories reactions

I totally agree. The information that the message is a response to stories is important, and it would be absolutely best if the specific stories were also displayed in the ticket. Now our agents ha...

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• Nicola
• Created November 15, 2022 13:14
• 2 votes