Maddie F.

1. Community
2. Feedback - Ticketing System (Support)
3. Admin tool request: List of suspended users

Commenting here to say that the ability to filter and export data on users, specifically Agents, would make our lives much easier!

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• Maddie F.
• Created January 25, 2023 19:01
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Hiding Form Options from Light Agents

Tipene, Strange, I've used this same format before but it's working now! Thank you for your help here!

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• Maddie F.
• Created January 12, 2023 20:22
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding Form Options from Light Agents

Tipene, Unfortunately, that does not work. It throws a configuration error and instructs me to check the console, but there are no associated error logs. I've made a note of the formats I've tried ...

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• Maddie F.
• Created January 11, 2023 20:08
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding Form Options from Light Agents

Unfortunately, contextual workspaces don't really help here as we are trying to limit access to certain areas

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• Maddie F.
• Created January 10, 2023 17:06
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding Form Options from Light Agents

Ah, okay, that's a bit misleading then as it's mentioned explicitly that the ticket Form dropdown can be used. Can this article be updated then to explicitly state that the ticket Form dropdown can...

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• Maddie F.
• Created January 10, 2023 16:59
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding Form Options from Light Agents

Tipene, I am trying to hide certain Forms in the Form dropdown, so a standard field. I've tried using the structure defined in the article here, but it is not working:

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• Maddie F.
• Created January 10, 2023 15:48
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding Form Options from Light Agents

Hi Tipine, The problem here is that we cannot seem to hide Forms using the Ticket Field Manager application. Here's a link to the issue we're facing: https://support.zendesk.com/hc/en-us/articles/4...

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• Maddie F.
• Created January 09, 2023 16:40
• 0 votes

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Ticket Field Manager app

Hi! We can't seem to hide drop-down Form options as this article suggests we can:   Available ticket fields Some available ticket fields include the following:  requester assignee collaborator sha...

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• Maddie F.
• Edited January 11, 2023 20:07
• 1 vote