Maddie F.
Operations Project Manager
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Total activity93
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Last activity
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Member since
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Following0 users
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Votes51
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Activity overview
Latest activity by Maddie F.-
Maddie F. created a post,
Prevent active agents from assigning tickets to suspended agents OR allow for more granular bulk-editing of suspended agents
Due to Zendesk's lack of granular bulk editing for suspended agents, these agents remain in their groups and can have tickets manually assigned to them, even if they are suspended. We do not want t...
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Maddie F. commented,
Daniel Elizalde We also have the premium sandbox, but as Aaron said, we still need to delete the sandbox and create a new one if we want the sandbox to mirror our production instance, or we need to...
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Maddie F. commented,
Aaron C. I'm curious, what third-party products do you use to keep your sandbox up to date?
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Maddie F. commented,
Commenting here to say that the ability to filter and export data on users, specifically Agents, would make our lives much easier!
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Maddie F. created a post,
Clarity on Live Chat vs. Messaging re: session-based vs. persistent conversations
AnsweredHi team, I need a bit of clarity on session-based and persistent conversations. For a bit of context, we are in the process of moving our chat offering to Zendesk. We are unsure if Live Chat or Mes...
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Maddie F. commented,
Tipene, Strange, I've used this same format before but it's working now! Thank you for your help here!
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Maddie F. commented,
Tipene, Unfortunately, that does not work. It throws a configuration error and instructs me to check the console, but there are no associated error logs. I've made a note of the formats I've tried ...
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Maddie F. commented,
Unfortunately, contextual workspaces don't really help here as we are trying to limit access to certain areas
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Maddie F. commented,
Ah, okay, that's a bit misleading then as it's mentioned explicitly that the ticket Form dropdown can be used. Can this article be updated then to explicitly state that the ticket Form dropdown can...
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Maddie F. commented,
Tipene, I am trying to hide certain Forms in the Form dropdown, so a standard field. I've tried using the structure defined in the article here, but it is not working: