Bailey Whitaker-Lea
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Activity overview
Latest activity by Bailey Whitaker-Lea-
Bailey Whitaker-Lea created a post,
Triggers & Automations - We want your feedback!
Zendesk admins, we're interested in improving triggers and automations, but would like to hear from you first. Specifically, we're exploring ways to add support for referencing new data in triggers...
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Bailey Whitaker-Lea commented,
Got it Jake Warren ! Let me dig into this a little further to figure out why that field isn't being surfaced in Automations and come back with an update.
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Bailey Whitaker-Lea commented,
Official comment Hi Hannah Lucid PM for Triggers & Automations here! I definitely hear your frustrations with inconsistent options between triggers and automations. This is something we are actively working to imp...
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Bailey Whitaker-Lea commented,
Hi Jake Warren PM for Triggers & Automations here. Based on what I'm seeing, it looks like the multi-line custom field is available in automations when it is created on a User or Organization. Just...
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Bailey Whitaker-Lea commented,
Thanks Shawn Oudavanh I've captured your feedback for future discovery! While we don't currently have the ability to use liquid code in custom fields via a trigger action on our roadmap, it is help...
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Bailey Whitaker-Lea commented,
Kelsey Davis It sounds like you are selecting "Requester" under the Ticket vs "Role" under the Requester. If you select Role you will see the options you're looking for. Tim Hartzuiker (pluscloud ...
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Bailey Whitaker-Lea commented,
Thanks for the feedback Shawn Oudavanh Is there a specific field you are referring to or just any field on a ticket? Would you be willing to share how you would use dynamic values?
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Bailey Whitaker-Lea commented,
Thanks Daniël Nieuwendijk - I've captured your use case in our feedback. In the meantime, for your use case, how are you contacting the lead? Via comments on the ticket or something else? Just bra...
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Bailey Whitaker-Lea commented,
Chris Curlett & Lightricks Ltd. Thanks so much for sharing additional details. It is really helpful as we dig in on discovery to make sure we are solving for actual use cases. I'll be sure to inclu...
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Bailey Whitaker-Lea commented,
Niina Tuominen, Unfortunately the ability to prevent changes to a ticket based on a field (subject in this case) not having been updated isn't currently supported. However I think there are a few o...