Max Vinten
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Total activity7
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Last activity
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Activity overview
Latest activity by Max Vinten-
Max Vinten commented,
This is commonsense functionality, creating 2 tickets for the same caller and making them sit on wait while the agent goes through the IVR of another team is just bad practice.
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Max Vinten commented,
I've explicitly posted this in Feedback - Ticketing System (Support) and it's posted to the ChatGPT community. If a mod or someone could move it to the right section... I posted it twice and it's c...
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Max Vinten created a post,
Feature Request - Change ticket Recipient field by triggers
Current functionality:Zendesk creates a ticket from an email, and uses the "To:" header to determine which email will be used for future replies. The initial notification is sent from here. Future ...
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Max Vinten commented,
Hi there! At some point someone changed our default language to English (NZ) from American English. Now we have 231 Articles that are a mix of both and no easy way to swap them all to one or the ot...