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Moe
Joined Jul 19, 2022
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Last activity Jul 26, 2022
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Latest activity by Moe
Moe commented,
Hi
I am not sure if I am asking a question in the correct article.
I would like to add the Property Panel to show like attached.
The order ID field is to be in all tickets. (agents can add or can be empty)
How can I change this property panel view?
Thank you!
Moe
View comment · Posted Jul 26, 2022 · Moe
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Moe created a post,
Feature Request Summary:
To be able to mesure First reply time of an end-user when we create a ticket.
Description/Use Cases:
In a project, I would like to measure how fast end-users are replying to us.
Let's say, if we are doing a promotion project and would like to see the reply ratio and reply time of end-users.
Posted Jul 19, 2022 · Moe
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