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Moe

Joined Jul 19, 2022

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Last activity Jul 26, 2022

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ACTIVITY OVERVIEW

Latest activity by Moe

Moe commented,

CommentTicket basics

Hi 

I am not sure if I am asking a question in the correct article.

I would like to add the Property Panel to show like attached.
The order ID field is to be in all tickets. (agents can add or can be empty)
How can I change this property panel view?

Thank you!

Moe

View comment · Posted Jul 26, 2022 · Moe

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Moe created a post,

Post Feedback - Reporting and analytics (Explore)

Feature Request Summary: 

To be able to mesure First reply time of an end-user when we create a ticket. 

Description/Use Cases: 

In a project, I would like to measure how fast end-users are replying to us. 
Let's say, if we are doing a promotion project and would like to see the reply ratio and reply time of end-users. 

Posted Jul 19, 2022 · Moe

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