Abbe Cohen

Hello everyone! We're so happy to announce that dark mode is now available!! Here is the announcement. 

We would love to hear your continued feedback on this feature in the comments of this feedback post for Dark Mode here. Our product team will be monitoring it regularly. You also will have the option to provide in product feedback on this EAP next to the dark mode settings in the customer profile menu. At this time we will be closing this post for comment. 

Thank you all for your continued support and engagement - we're excited to save your eyes and bring you this exciting launch!

Zendesk is bringing native dark mode to Zendesk Support, enabling agents to pick the mode they prefer when working with tickets and other parts of the Support interface. 

This announcement includes the following topics:

• What is changing?
• Why is Zendesk making this change? 
• What do I need to do?

What is changing?

We’re excited to announce the introduction of dark mode for Zendesk Support! This new feature allows agents to switch from the traditional white background to a darker color scheme, providing a more comfortable and visually appealing interface. Dark mode will be available for all Support pages during the Open Early Access Program (EAP) at Relate ‘25. See Using dark mode for details. 

Why is Zendesk making this change? 

At Zendesk, we prioritize enhancing the agent experience. Dark mode addresses common concerns among agents who spend long hours in front of screens, helping to reduce eye strain, headaches, and fatigue. By providing a more comfortable viewing option, especially during nighttime shifts or in low-light environments, we aim to improve overall productivity and accessibility. Dark mode also supports users with color blindness and light sensitivity, ensuring that our platform is usable for everyone.

What do I need to do?

To enable dark mode, Zendesk admins can turn it on from the Agent interface settings page in Admin Center and accept the Early Access Program agreement.  For details, see Activating dark mode for your account.

Once activated, your agents will see a new Display submenu in their Profile menu. They have the option to switch between dark mode and light mode, or they can choose to have the Support interface match the system appearance they have set for their operating system. This flexibility allows each agent to choose the interface that best suits their needs.

In some cases agents may wish to mix dark and light mode in the ticket interface to highlight ticket conversations. In that case, they can click the options menu icon () in the ticket conversation header to switch between dark and light. This setting applies to ticket conversations only. 

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.

Exciting news! Dark Mode will be launching in Agent Workspace early 2025. Please follow here for more updates as we get closer. 

Hello! 

Thank you all for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your request for Dark Mode and other color changes, like internal note.

We are actively working on supporting Dark Mode in Agent Workspace. This will also set the foundation for more color changes to come! 

We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

Thank you!

Hello everyone!

Exciting news... we've heard you, and in early 2025, Zendesk will support Dark Mode out of the box. We're excited to bring this to the community. You'll see this first in Agent Workspace, and continue from there as we eventually will support all of Zendesk in Dark Mode. 

Please add any feedback you have here as we are actively working on this and your feedback is important!