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Deb Kaseman

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Latest activity by Deb Kaseman
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    Deb Kaseman commented,

    1. Community
    2. Feedback on Chat
    3. Proactive Greeting with Pre Chat Form

    The contacts we make using the proactive trigger "think" that we know who they are already. Having to ask for their name or email would be super helpful in expediting their requests. Would love to ...

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    • Deb Kaseman
    • Created
    • 2 votes
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    Deb Kaseman commented,

    1. Community
    2. Feedback on Chat
    3. Ability for admins to logout agents

    We could really use this tool as well. Agents have so much information that they are giving/receiving that they often forget to log out or go invisible. Other users and managers need to know who is...

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    • Deb Kaseman
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    • 2 votes