Justin
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Activity overview
Latest activity by Justin-
Justin commented,
If we show backlog day over day, when is that data captured? End of business day? Beginning of business day? In other words, if our Explore table shows JUNE 6 backlog = 40 tickets, when was that re...
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Justin commented,
Zendesk used to have this functionality. Why did it go away?
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Justin commented,
Is it possible to exclude a single group from seeing a View? For example, if we want "recently solved" to be available to all groups except one, is this possible? Or, do we need to clone ...
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Justin commented,
Is it possible to only show up to X number of articles? For example, cap it at 5?
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Justin commented,
For Satisfaction, what is the "Date" filter implying? Date ticket was solved? Date ticket was rated? Something else?
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Justin commented,
What's the best way to account for "date ticket was rated", or better yet, to best align with the Satisfaction rating on Reporting Overview. According to this article (https://support.zen...
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Justin commented,
Why do I sometimes get this blank screen when trying to add a data filter?
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Justin commented,
When I add this clickable link attribute and add it to ROWS in a table report, it shows a ticket ID but it's not clickable. What gives? EDIT: Disregard. For anyone with the same question, you nee...
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Justin commented,
+1 Not sure why we'd want to see the tag instead of the field value. Insights showed the field value.
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Justin commented,
What would cause a query to not update on a dashboard when updating a filter? For example, if I have a date range filter, and update it, some of my queries are not changing