Justin
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Activity overview
Latest activity by Justin-
Justin commented,
Devan, on another thread someone provided simple API script code to use and it worked perfectly!
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Justin commented,
+1
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Justin commented,
+1
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Justin commented,
Thanks Thomas. That worked!
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Justin commented,
Hi everyone. This article states, "However, you can allow end users to choose between chatting with an agent or completing a contact form, even if a chat agent is available" -- how can we set this ...
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Justin commented,
Is it possible to allow users to choose between leaving a message and initiating a live chat?
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Justin commented,
Super helpful, thanks @Graeme Carmichael. Would this also work to see how long a ticket has been assigned to a group? And, is it possible to not only show that max (last time it was set) but rathe...
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Justin commented,
Does anyone know if it's possible to report on timestamps with tags? For example, how long from when a ticket is created until a tag is applied? Or, even better, time from when a ticket is created ...
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Justin commented,
Is it possible to bulk update user segments (Guide) for zendesk users?
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Justin commented,
+1. How would an organization handle HR / confidential requests? We have agents that need to be able to see tickets from other groups, but not EVERY group.