이은미(이지컴)

Hi Jingwei,
I couldn't solve it, so I just formatted my MacBook, and it worked out!

When I send the request using Postman or the fetch API, it works as expected and returns the desired response. However, with the ZAF client, I receive an error due to the '&' character in the URL.

I've tried using the encodeURIComponent() function, but the issue persists.

I'm wondering if there is a specific configuration or option within the ZAF client that can handle this encoding issue. Any insights or suggestions would be greatly appreciated!

Fortunately, I found out the cause of the error.

I received mail from the company's developer yesterday.

He said,

As a result of checking about proxy server ip issue, it was a problem on our source
The cause was looking HTTP_X_FORWARDED_FOR value instead of the remote address.

I'm glad it worked out.
It wasn't a Zendesk issue, but thank you for helping me so far.

I'm sorry for the delay in answering.

Yes, it's already been added to the whitelist.

When I tested the proxy server, it was requested as `104.16.51.111/32` in the ingress list, but the actual firewall log showed a completely different `118.235.7.86`. 

Even if the request is sent through Zendesk Proxy, do I still have to allow the End user Source IP to receive the Backed service ingress?

I did what you told me to do, but there was an same error...

And I guess it was my mistake that zcli apps:create worked normally

I don't run Linux when I'm using zcli, and my current default browser is chrome v.120.0.6099.62(latest version).

This error only appear when I run apps:validate, apps:package, apps:update, apps:create.

Only apps:new or apps:server command is working normally.

And when I run apps:package command, same error appears, but the weird thing is the zip file was made in the tmp folder. After I try to upload the created zip file directly from the admin center, it uploaded normally and work normally.

I did an additional test yesterday, and I think the IPs that the host receiving are the IPs of ingress list, not on the egress list on the /ips.

But the company said that the firewall only allowed egress.
Is it correct that the proxy servers that the host should receive is ingress IP list?

I'm using macOS Ventura 13.1 and node version is v21.2.0

Sorry, I don't know the exact meaning of 'seeing IPs'.

I just know they allowed all the egress ips. 

And when I asked to Zendesk Korea SC, he said, "I checked internally and found that the IP of the Zendesk Proxy server is included in '/ips', '216.198.0.0/18' ip range.".

Is there any way to allow Zendesk proxy server?