Nicolas Jepsen

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Was just informed about this, but the “fix” is actually coming in an EAP. However… it is only available through enterprise ironically👏 …

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• Nicolas Jepsen
• Created July 13, 2023 20:35
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Kolten Kittleson Thanks for the fast reply Kolten! I think you should expand on the idea behind what already exist in for instance the Lovely Views app. My thoughts about views is, that it is somew...

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• Nicolas Jepsen
• Created July 06, 2022 13:57
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

I totally agree. This is a VITAL feature before we can proceed to the new interface. We just onboarded our Logistics department and they have really long conversations on a ticket. Due to the way t...

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• Nicolas Jepsen
• Created July 04, 2022 11:17
• 4 votes