Colleen Hall
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Total activity120
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Last activity
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Member since
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Following1 user
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Followed by3 users
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Votes20
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Activity overview
Latest activity by Colleen Hall-
Colleen Hall created an article,
Editing and managing ticket forms
Fastpath: Admin Center > Objects and rules > Tickets > Forms Depending on your plan type, you may have access to a single ticket form or multiple ticket forms. A ticket ...
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Colleen Hall commented,
Hi everyone, Redaction for side conversations is now available! Please see the announcement above and the Redacting ticket content in side conversations article for more information.
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Colleen Hall commented,
Hi everyone, Apologies, but the rollout for this feature is now delayed. Please keep an eye on this announcement for updates!
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Colleen Hall created an article,
Filtering tickets in a view to refine results
What's my plan? Fastpath: Views icon () in the sidebar Views are a way to group tickets based on certain criteria. You can access your views list and open any view to ...
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Colleen Hall created an article,
Exporting team-member data
What's my plan? Fastpath: Admin Center > People > Team > Team members The Team members page in Zendesk Admin Center provides a central place for administrators to add and manage tea...
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Colleen Hall commented,
Hi Adam Ashby-Clarke, I apologize, I definitely misunderstood your question! Our product team is looking into this so I've opened a ticket on your behalf in the meantime until we have an answer.
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Colleen Hall commented,
Hi Adam Ashby-Clarke, You can create views based on the Ticket status condition and select one or more ticket statuses: You can also create views with the Ticket: Hours since [custom status name] ...
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Colleen Hall commented,
Hi Daniel, Yes, we do have an example of a report that show's custom ticket statuses in the Explore Recipe: Creating KPIs for tickets by status. For other reporting questions, such as reporting on ...
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Colleen Hall commented,
Hi Carey O'Neil, You can report on custom ticket statuses now. Please see Metrics and attributes in Zendesk Support for more information.Hi Phil Gates, Custom statuses can't be deleted at this time...
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Colleen Hall commented,
Hi Tom Walker,The {{ticket.status}} placeholder does still reference the system ticket statuses, even if you've activated custom statuses. Zendesk plans to make custom ticket statuses in placeholde...