Colleen Hall

Zendesk Documentation Team

Total activity

118
Last activity

March 17, 2023 17:55
Member since

July 22, 2022 18:39
Following

1 user
Followed by

3 users
Votes

18
Subscriptions

67

Comments

Recent activity by Colleen Hall

Hi Arlene Washington,Thank you for your question! In October, Zendesk introduced an easier way to sort Organizations. By default, Organizations are now sorted by the last updated date but you can s...
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- Colleen Hall
- Created November 22, 2022 22:54
- 0 votes
Hi shelley, Thank you for your question! On Enterprise and Enterprise Plus plans, you can update agent roles or define new custom agent roles with permissions to access and manage organizations. On...
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- Colleen Hall
- Created November 22, 2022 22:05
- 1 vote
Hey CJ Johnson,Thank you for your comment and I apologize for the confusion! Our quarterly roundup articles are always titled with the month we publish them. See the previous roundup article for an...
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- Colleen Hall
- Created November 07, 2022 17:42
- 1 vote
New open EAP for Support: Custom ticket statuses All customers on Agent Workspace can now enable the ability to create new ticket statuses. The custom ticket statuses EAP allows you to create and m...
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- Colleen Hall
- Created September 20, 2022 17:37
- 1 vote
Hi OFFICERS (EMEA Reseller), Yes, tags that aren't used for 60 days are removed from your account's indexing. Gabriel has shared some great information here that I'm working on adding into this art...
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- Colleen Hall
- Created September 15, 2022 16:38
- 0 votes
Hi Kelly R, thank you for pointing this out! I've updated the link.
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- Colleen Hall
- Created September 01, 2022 17:46
- 0 votes
Hi Mike Konstantin, Thank you for providing this solution! And thank you Rudolph Beaton for pointing it out. I've updated the article with this information.
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- Colleen Hall
- Edited August 25, 2022 17:47
- 1 vote