Colleen Hall

Zendesk Documentation Team

Total activity

117
Last activity

March 17, 2023 17:55
Member since

July 22, 2022 18:39
Following

1 user
Followed by

3 users
Votes

18
Subscriptions

67

Activity overview

Latest activity by Colleen Hall

Colleen Hall commented, March 08, 2023 19:30
Hi everyone, Redaction for side conversations is now available! Please see the announcement above and the Redacting ticket content in side conversations article for more information.
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- Colleen Hall
- Created March 08, 2023 19:30
- 0 votes
Colleen Hall commented, March 02, 2023 21:03
Hi everyone, Apologies, but the rollout for this feature is now delayed. Please keep an eye on this announcement for updates!
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- Colleen Hall
- Created March 02, 2023 21:03
- 0 votes
Colleen Hall created an article, February 21, 2023 22:54
Filtering tickets in a view to refine results
1. Agent guide
2. Ticket management
What's my plan? Fastpath: Views icon () in the sidebar Views are a way to group tickets based on certain criteria. You can access your views list and open any view to ...
- Colleen Hall
- Edited March 17, 2023 20:27
- 3 followers
- 5 comments
- 0 votes
Colleen Hall created an article, February 14, 2023 19:52
Exporting team-member data
What's my plan? Fastpath: Admin Center > People > Team > Team members The Team members page in Zendesk Admin Center provides a central place for administrators to add and manage tea...
- Colleen Hall
- Edited March 17, 2023 19:55
- 5 followers
- 2 comments
- 1 vote
Colleen Hall commented, January 26, 2023 00:05
Hi Adam Ashby-Clarke, I apologize, I definitely misunderstood your question! Our product team is looking into this so I've opened a ticket on your behalf in the meantime until we have an answer.
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- Colleen Hall
- Created January 26, 2023 00:05
- 0 votes
Colleen Hall commented, January 25, 2023 23:03
Hi Adam Ashby-Clarke, You can create views based on the Ticket status condition and select one or more ticket statuses: You can also create views with the Ticket: Hours since [custom status name] ...
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- Colleen Hall
- Created January 25, 2023 23:03
- 0 votes
Colleen Hall commented, January 25, 2023 22:00
Hi Daniel, Yes, we do have an example of a report that show's custom ticket statuses in the Explore Recipe: Creating KPIs for tickets by status. For other reporting questions, such as reporting on ...
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- Colleen Hall
- Created January 25, 2023 22:00
- 0 votes
Colleen Hall commented, January 23, 2023 20:44
Hi Carey O'Neil, You can report on custom ticket statuses now. Please see Metrics and attributes in Zendesk Support for more information.Hi Phil Gates, Custom statuses can't be deleted at this time...
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- Colleen Hall
- Created January 23, 2023 20:44
- 0 votes
Colleen Hall commented, January 20, 2023 00:36
Hi Thomas Walker,The {{ticket.status}} placeholder does still reference the system ticket statuses, even if you've activated custom statuses. Zendesk plans to make custom ticket statuses in placeho...
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- Colleen Hall
- Created January 20, 2023 00:36
- 0 votes
Colleen Hall created an article, January 19, 2023 22:48
What's New quarterly roundup: March 2023
1. Zendesk updates
2. Announcements
Click Follow in the What's New section to be notified when the monthly What's New is published. Check out what's new in the last quarter: AI-powered conversational experiences Intelligent operati...
- Colleen Hall
- Edited February 28, 2023 21:36
- 6 followers
- 0 comments
- 0 votes