Colleen Hall
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Recent activity by Colleen Hall-
Hi Adam Ashby-Clarke, I apologize, I definitely misunderstood your question! Our product team is looking into this so I've opened a ticket on your behalf in the meantime until we have an answer.
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Hi Adam Ashby-Clarke, You can create views based on the Ticket status condition and select one or more ticket statuses: You can also create views with the Ticket: Hours since [custom status name] ...
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Hi Daniel, Yes, we do have an example of a report that show's custom ticket statuses in the Explore Recipe: Creating KPIs for tickets by status. For other reporting questions, such as reporting on ...
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Hi Carey O'Neil, You can report on custom ticket statuses now. Please see Metrics and attributes in Zendesk Support for more information.Hi Phil Gates, Custom statuses can't be deleted at this time...
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Hi Tom Walker,The {{ticket.status}} placeholder does still reference the system ticket statuses, even if you've activated custom statuses. Zendesk plans to make custom ticket statuses in placeholde...
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Hi Sara Beaudet,Thank you for your feedback! That's a good point. I'll make the Agent Workspace requirement more visible at the beginning of the article.
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Hi Scott Williams, Thank you for the feedback! If you'd like, can you please share your post in our Product Feedback discussion?Product managers review suggestions submitted in this forum for consi...
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Hi Chris Hynes, I'm sorry to hear that it's not working! I've opened a ticket for you so that we can look into this and get this figured out soon.
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Hi Chris Hynes,Thank you for your question! I confirmed with our product team and the ctrl + alt + m keyboard shortcut should open the apply macro box. Make sure that you have your cursor in the co...
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Hi there, You can find the Zendesk announcement for the Custom ticket statuses EAP here and our official documentation for this feature in our EAP community.