Colleen Hall
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Votes on activity by Colleen Hall-
Hi Sara Beaudet,Thank you for your feedback! That's a good point. I'll make the Agent Workspace requirement more visible at the beginning of the article.
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Hi Chris Hynes,Thank you for your question! I confirmed with our product team and the ctrl + alt + m keyboard shortcut should open the apply macro box. Make sure that you have your cursor in the co...
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Hi shelley, Thank you for your question! On Enterprise and Enterprise Plus plans, you can update agent roles or define new custom agent roles with permissions to access and manage organizations. On...
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Hey CJ Johnson,Thank you for your comment and I apologize for the confusion! Our quarterly roundup articles are always titled with the month we publish them. See the previous roundup article for an...
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New open EAP for Support: Custom ticket statuses All customers on Agent Workspace can now enable the ability to create new ticket statuses. The custom ticket statuses EAP allows you to create and m...
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Hi Mike Konstantin, Thank you for providing this solution! And thank you Rudolph Beaton for pointing it out. I've updated the article with this information.
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Hi everyone, Redaction for side conversations is now available! Please see the announcement above and the Redacting ticket content in side conversations article for more information.
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Hi everyone, Apologies, but the rollout for this feature is now delayed. Please keep an eye on this announcement for updates!
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Hi Adam Ashby-Clarke, I apologize, I definitely misunderstood your question! Our product team is looking into this so I've opened a ticket on your behalf in the meantime until we have an answer.
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Hi Adam Ashby-Clarke, You can create views based on the Ticket status condition and select one or more ticket statuses: You can also create views with the Ticket: Hours since [custom status name] ...