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Joe | PX
Joined May 18, 2023
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Last activity Dec 06, 2023
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Latest activity by Joe | PX
Joe | PX commented,
Hey, is there any update on new datasets for explore, where we can measure the average agent handling time during there interaction? Aware conversations are ongoing / asynchronous, but the ability to measure each individuals time on that conversation should be available
View comment · Posted Dec 06, 2023 · Joe | PX
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Joe | PX commented,
The definition still isn't making sense to me. My agents are only assigned chats by the system, these situations can not occur
- Proactively initiating chats with visitors
- Joining chats served by other agents
- Receiving chats that are transferred from other agents
- Manually picking up unassigned chats when the chat limit is reached
Yet we still have a discrepancy
View comment · Posted May 18, 2023 · Joe | PX
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