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Ivano Sergi's Avatar

Ivano Sergi

Joined Mar 17, 2023

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Last activity Feb 16, 2024

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Latest activity by Ivano Sergi

Ivano Sergi commented,

Community comment Feedback - Apps and integrations (Platform)

Hi team! 
Any update on the topic? 

View comment · Posted May 02, 2023 · Ivano Sergi

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Ivano Sergi commented,

CommentAdditional ticket channels

Hi team! quick question, would it be possible to customize the fields that appear in the Knowledge capture when requesting an article? 
For example: having the agent select a topic from a drop-down so that we can create triggers to auto-assign to specific agents? 
Thank you!

View comment · Posted Mar 17, 2023 · Ivano Sergi

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