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Ivano Sergi
Joined Mar 17, 2023
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Last activity Feb 16, 2024
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Latest activity by Ivano Sergi
Ivano Sergi commented,
Community comment Feedback - Apps and integrations (Platform)
Hi team!
Any update on the topic?
View comment · Posted May 02, 2023 · Ivano Sergi
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Ivano Sergi commented,
CommentAdditional ticket channels
Hi team! quick question, would it be possible to customize the fields that appear in the Knowledge capture when requesting an article?
For example: having the agent select a topic from a drop-down so that we can create triggers to auto-assign to specific agents?
Thank you!
View comment · Posted Mar 17, 2023 · Ivano Sergi
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