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Customer Service Department

Joined Jul 04, 2024

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Last activity Jul 05, 2024

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ACTIVITY OVERVIEW

Latest activity by Customer Service Department

Customer Service Department commented,

CommentExtending Zendesk

Hello
How can we obtain a report “Agent updates” via API, and what do we need to do to achieve it?

The report includes the following fields:

  • Updater name
  • Updates
  • Comments
  • Public comments
  • Internal comments
  • Tickets updated
  • Tickets solved
  • Tickets created

The current report can be found at: https://customerservice5646.zendesk.com/agent/reporting/explore_support/period:0

View comment · Posted Jul 05, 2024 · Customer Service Department

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