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Customer Service Department
Joined Jul 04, 2024
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Last activity Jul 05, 2024
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Latest activity by Customer Service Department
Customer Service Department commented,
CommentExtending Zendesk
Hello
How can we obtain a report “Agent updates” via API, and what do we need to do to achieve it?
The report includes the following fields:
- Updater name
- Updates
- Comments
- Public comments
- Internal comments
- Tickets updated
- Tickets solved
- Tickets created
The current report can be found at: https://customerservice5646.zendesk.com/agent/reporting/explore_support/period:0
View comment · Posted Jul 05, 2024 · Customer Service Department
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