Jake Warren
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Total activity184
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes38
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Activity overview
Latest activity by Jake Warren-
Jake Warren commented,
This should be possible, we have the JIRA integration and I map over JIRA Key to a Zendesk ticket field that I created. I use this ticket field in some of my views so when looking at certain groups...
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Jake Warren commented,
Hi Dave Dyson, Thanks for assisting! Wouldn't your suggestion email the assignee every single time a ticket of theirs is solved? I'm only wanting to email the assignee with the end user (requester...
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Jake Warren created a post,
Way to create trigger to email assignee when ticket solved by requester?
Within Zendesk Guide, our end users can mark a ticket as solved themselves vs only the Support agent. This bypasses required fields so I was hoping to create a trigger that notifies the assignee wh...
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Jake Warren created a post,
Example text in date fields - able to remove that?
This is such a small, but annoying, thing that I noticed about date fields. We have a series of date fields that we map and sync from Salesforce to Zendesk Organization fields. They outline go-live...
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Jake Warren commented,
The fact that this isn't a feature today is extremely disappointing. Salesforce classic has this basic feature. It's the equivalent of adding data filter in excel. To allow for building a report in...
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Jake Warren commented,
This is such a big miss in requirements when rolling out the incident view from a problem ticket. The biggest use case for leveraging problem/incident tickets is wanting to stay organized and in co...
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Jake Warren commented,
Gabriel Manlapig - That's unfortunate. For the user profile approach of getting this information, how do I ensure that "organization" is a column listed? Looking across a group of tickets, I'm surp...
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Jake Warren commented,
Another +1 from me. This makes it infinitely harder for folks internally to browse the tickets where they are CC'd. As a light agent they can find their use and toggle to CC'd tickets, but that doe...
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Jake Warren created a post,
View for tickets where you're CC'd? (for internal employees)
Often times CSMs will be cc'd on client tickets and may need to add some internal comments. Is there a way to set up a view to show tickets where the current user is CC'd? I'm having issues findin...
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Jake Warren commented,
Ahmed Zaid - Sure, that would be greatly appreciated!