Jake Warren
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Total activity239
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Last activity
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Member since
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Followed by1 user
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Votes42
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Activity overview
Latest activity by Jake Warren-
Jake Warren commented,
There is a negative side effect to this feature where the content cue tag automatically being added to a ticket modifies the last update time for the ticket. Our views leverage the "updated" column...
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Jake Warren created a post,
Solution for coordinating screen share sessions
AnsweredMy agents often have to have back and forth comments in our tickets to coordinate a time that works for both the client and the agent so that they can meet and have a screen share session. Once a t...
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Jake Warren commented,
Gaurav Parbat - Are there any updates on timelines for this?
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Jake Warren commented,
Hi Mark, Apologies I did not see your response sooner - I had the same thought too, it's just tricky because we use Salesforce as the single source of truth for client accounts and we push the data...
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Jake Warren created a post,
How do you handle non-business hour critical requests?
AnsweredCurious to know what suggestions the community has. Currently my team works very typical US Monday-Friday corporate business hours, and then we do weekend rotations where we monitor our queues a co...
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Jake Warren created a post,
Can you factor in product logic into extended ticket access for users?
AnsweredSo I'm aware of the out of the box access dropdown for users that allows you to select either "Can view and edit own tickets only" or "Can view tickets from user's org". We're growing to the size w...
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Jake Warren commented,
Salvador Vazquez - Per your comment from June 16th, is Zendesk still on pace to increase to 30 shared /10 personal views by Q4? Just wanted to check in since we're nearing the last month of Q3.
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Jake Warren commented,
+1 for this to be easer than what's there today. Just an idea, but it would be great to have views be able to be set up for users and organizations much like we have for tickets. This way you could...
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Jake Warren commented,
Is there a product enhancement/feedback related to this? I too am finding myself in a situation where I need bulk deletion to be much easier.
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Jake Warren commented,
Hi Pedro Rodrigues - Thanks for helping. Strangely, when I perform this, I don't get nearly the full list of end users we have in our instance. Is it expected to not return this information for all...