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Kyla Craig

Joined Oct 16, 2023

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Last activity Jun 24, 2024

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ACTIVITY OVERVIEW

Latest activity by Kyla Craig

Kyla Craig commented,

Community comment Discussion - Tips and best practices from the community

My query is the same as Ronja Sindek's. Can our Support team share a link to one specific accordion in the article, and is there a way for the relevant accordion to appear expanded?

View comment · Posted Jun 24, 2024 · Kyla Craig

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Kyla Craig commented,

Community comment Discussion - Tips and best practices from the community

Thank you Ifra Saqlain, it worked! 

View comment · Posted Jan 31, 2024 · Kyla Craig

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Kyla Craig commented,

Community comment Discussion - Tips and best practices from the community

Hi Ifra Saqlain,

Thank you for all your help with my accordions a few months ago, I got them working for signed-in users, but when users view our help center without signing in, the accordions don't work. They don't open. 

Here is an example: https://community.environicsanalytics.com/hc/en-us/articles/360029443292-MobileScapes-Data-Extract-Glossary 

Any idea why they would only be working when users are signed-in to the help center?

View comment · Posted Jan 30, 2024 · Kyla Craig

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Kyla Craig commented,

Community comment Discussion - Tips and best practices from the community

Hi Ifra Saqlain

I'm confused because the page has the class name "panel" (3 times) so I don't know why it's not recognizing it. Are you able to tell me how to add a condition to check the URL string of the page?

Also, I have changed it to

View comment · Posted Oct 18, 2023 · Kyla Craig

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Kyla Craig commented,

Community comment Discussion - Tips and best practices from the community

Hi Ifra Saqlain,

Thank you for this! It looks like the accordions are now usable with the keyboard, however they won't open anymore. They display like they're open, but the

content does not appear. I found this error in the Console: 

Do you know how I can fix this? 

View comment · Posted Oct 17, 2023 · Kyla Craig

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Kyla Craig commented,

Community comment Discussion - Tips and best practices from the community

Hi Zendesk team, 

I love these accordions, thank you!

I'm hoping you can help me make them accessible with the keyboard. I've added tabindex=0 to each

, so they are focusable with the keyboard, but nothing happens when I try to open or close them with the enter key, space bar, etc. They only open and close when clicked with the mouse, but our help center must comply with WCAG 2.1 AA accessibility guidelines, so the accordions must be controllable with the keyboard as well. I believe something has to be edited in the JS, but I'm not knowledgeable enough to figure it out on my own. 

Here's one of our help center articles that uses accordions: https://community.environicsanalytics.com/hc/en-us/articles/360029443292

Any advice is appreciated. Thanks!

View comment · Edited Oct 16, 2023 · Kyla Craig

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