Recent searches


No recent searches

Zach Wales's Avatar

Zach Wales

Joined May 11, 2023

·

Last activity Jan 08, 2025

Following

0

Followers

0

Total activity

12

Votes

8

Subscriptions

2

ACTIVITY OVERVIEW

Latest activity by Zach Wales

Zach Wales commented,

Community comment Feedback - Ticketing system (Support)

When it comes to Zendesk Support, we truly don't want lots of new innovation from Zendesk, we just want ways to actually view the information we already have, easily. The workflows, configurations, automations, reporting, etc… are already so rigid that we've had to generate workarounds to even use the platform in a consistent way. Not having the ability to do something as simple as consistently add the same columns to searches in the same way you can for views is painful. 

 

Zendesk seems to be relying upon our sunken costs within its implementation to our platforms to maintain affinity. The amount of 4-8yr old feature requests that are still being asked for updates speaks to this pretty clearly. 

View comment · Posted Jan 08, 2025 · Zach Wales

0

Followers

3

Votes

0

Comments


Zach Wales commented,

CommentTicket basics

Still no functionality to search by Followers of tickets? How are other light agents (CSM, SEs, Sales, etc...) able to follow along with their client support requests? 

View comment · Posted May 11, 2023 · Zach Wales

0

Followers

1

Vote

0

Comments