Jordan Phillips
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Latest activity by Jordan Phillips-
Jordan Phillips commented,
@James, Thanks for the suggestion! This won't work for me because I need my agents to update our Open tickets every two days, regardless of if there is a customer update. @Yoav, Thanks! The work...
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Jordan Phillips commented,
I may be in a bit of a unique spot, but I really need an SLA in the Reply Time Metrics group which pauses on both Pending and On Hold statuses. We expect agents to update tickets periodically, but ...